Delivery & Meetup

1. In-person meetup (recommended)

For most transactions, we recommend meeting in person. This lets you:

• Inspect the item before committing
• Watch the live XRF purity test on screen
• Pay only when satisfied — no upfront payment required

We can meet at any convenient public location in Singapore — MRT stations, shopping malls, or your preferred location. We cover most areas in Singapore. Meetup is arranged via WhatsApp at a time that suits you.

No travel charges for meetups within Singapore.

2. Delivery

For customers who prefer home delivery, we offer:

• Registered mail via Singapore Post — trackable, with proof of delivery
• Delivery fee: At cost (Singapore Post registered mail rate, typically SGD 3–6)
• Payment must be completed via PayNow or bank transfer before dispatch
• Delivery time: 1–3 business days within Singapore

3. Packaging

All items are carefully packed in a padded envelope or jewellery box before dispatch. We do not indicate the contents on the exterior packaging for security reasons.

4. International orders

We currently only serve customers within Singapore. We do not ship internationally at this time.

5. Lost or damaged items in transit

In the unlikely event that a registered mail item is lost or damaged in transit, we will work with Singapore Post to file a claim on your behalf. Our liability is limited to the Singapore Post insurance coverage for registered mail.

For this reason, we recommend in-person meetup for high-value purchases.